Access skills with ease

This course provides learners with an understanding of the skills required to communicate effectively within a business context, and helps to identify and develop key skills to help professionals use different modes of communication effectively.

Learners will develop specific skills through interactive and action-based lessons. These include:

1. The ability to apply general communication skills in different situations

2. The ability to communicate effectively face to face

3. The ability to communicate effectively on the telephone

4. The ability to use email, instant messaging, and voice mail effectively

5. The ability to write formal memoranda