Access skills with ease

This course provides learners with an understanding of the concepts and tools used in conflict management.

Learners will develop specific skills through interactive and action-based lessons. These include:

1. The understanding, development, and management of one’s emotional intelligence



2. The understanding and development of communication skills, including strategies for effective listening



3. Strategies for preventing conflict by fostering a conflict-competent environment



4. Strategies for managing and resolving conflicts