Course Details

COURSE NAME: Child Care Competency Assessment

Overview

The Child Care Competency Assessment (CCA) asks random questions from the minimum standards, rules, and regulations as well as from personal skills such as communication, organization, and time management. There are a total of 37 skills assessed and these evaluate the following 8 competencies:

• Facilities Management
• Classroom Management
• Student Development
• Efficiency
• Self Perception
• Collaboration
• Productivity
• Interpersonal Communication

Each question on the Child Care Competency Assessment deals with one of the 37 identified skills. The assessment helps Center Management identify gaps and quickly fill these with recommended training.

Course Details

COURSE NAME: Health Care Competency Assessment

Overview

The Health Care Competency Assessment (HCCA) asks random questions from the HIPAA Privacy and Security regulations as well as from personal and administrative skills such as managing stress and facilitating meetings. There are a total of 40 skills assessed and these evaluate the following 12 competencies:

• Understanding Privacy Regulations
• Protecting Information and Privacy Rights
• Ensuring Appropriate Process and Access to Records
• Understanding Rules for Use and Disclosure to Other Parties
• Implementing and Executing Rules and Regulations
• Understanding scope and applying security regulations
• Implementing organizational requirements and operational processes to manage security
• Ensuring appropriate use and accountability
• Managing security incidents, assessments, and safeguards effectively
• Implementing effectively information technology and related processes, security, and management
• Managing Stress
• Facilitating Meetings

Course Details

COURSE NAME: Project Management Competency Assessment

Overview

The Project Management Competency Evaluation is an assessment that asks random questions from the nine knowledge areas as defined by the Project Management Institute (PMI). Each question deals with one of the forty-four processes plus five areas of Professional and Social Responsibility as presented in the Project Management Body of Knowledge (PMBOK® Guide).

The results from this assessment provide each project manager with a competency evaluation in each of the knowledge areas and recommends specific training to close the gaps if needed.

Course Details

COURSE NAME: Understand Your Learning Style (free)

Overview

The Understand Your Learning Style Assessment is taken from research conducted by Richard M. Felder and Barbara A. Soloman from North Carolina State University. According to their study, learning styles are separated into four categories with learning preferences falling somewhere between the two dimensions:

1. Active/Reflective

2. Sensing/Intuitive

3. Visual/Verbal

4. Sequential/Global

In each category, a balance between the two dimensions is ideal. If you have a moderate preference for one dimension over the other, you will learn more easily in a teaching environment that favors that dimension. If you have a very strong preference for one dimension over the other, you may have difficulty learning in an environment that does not support that preference.

Course Details

COURSE NAME: Managing Change (CPE,CEU)

Overview

This course provides an overview of management change strategies and organizational development strategies. In addition, necessary skills of change agents are provided and opportunities for applying these skills are practiced through the use of illustrative scenarios, dialogues and assessments.

Course Details

COURSE NAME: Understanding Organizational Behavior (CPE,CEU)

This course provides aspiring organizational managers and supervisors with a basic understanding of human behavior in an organization, including the relationship between the organization, individuals, and groupings of individuals.

There are significant overlaps between the study of organizational behavior and industrial/organizational psychology; therefore, you will find that references used for this course span over 70 years and current best practices provided in the course have evolved from these works. There are a number of websites that have been cited in this course. Learners are asked to review these as time permits and for future reference as they provide the most current view of evolved best practices provided in this course.

Course Details

COURSE NAME: Roadmap to Accreditation (CPE,CEU)

Overview

This online course provides tools for the practical application of early childhood research on quality care and is a resource for those wishing to implement best practices in their early childhood program. Completion of this course does not guarantee the award of accreditation. To participate in an accreditation process you must comply with procedures set out by the accreditation system. This course is designed around standards in the NAC Accreditation process.

To participate in the NAC Accreditation process, you must complete an application, participate in a self-study and undergo an on-site visit by a NAC Validator. Materials are forwarded to NAC Commissioners for their accreditation decision.

The National Accreditation Commission for Early Care and Education Programs (NAC) is managed by the National Association of Child Care Professionals (NACCP). NAC was first made available in 1992 to assist early care and education programs in providing quality enhancements for children, professional development opportunities for staff, and effective management skills for administrators and owners. For an application and/or more information go to www.naccp.org and click on ‘Accreditation.’

Course Details

COURSE NAME: Abuse Prevention, SIDS Awareness, and Brain Development (CPE,CEU)

Overview

Child Abuse Prevention, Sudden Infant Death Syndrome and Early Brain Development provides an overview of child abuse with specific emphasis on those requirements of Texas Childcare laws regarding education of licensed childcare providers on Shaken Baby Syndrome, Sudden Infant Death Syndrome, and Early Brain Development.

Course Details

COURSE NAME: Child Growth and Development (CPE,CEU)

Overview

This course provides learners with an understanding of physical, intellectual, social, and emotional development in children from birth through adolescence.

The course covers the major theoretical background on child development. It focuses on the roles and responsibilities of parents, teachers, and caregivers in creating a nourishing environment for development.

Course Details

COURSE NAME: Child Guidance and Discipline (CPE,CEU)

Overview

Child Guidance and Discipline provides learners with an understanding of the most essential aspects of positive guidance and discipline for children from infancy through adolescence.

Course Details

COURSE NAME: Childcare Rules and Regulations (CPE,CEU)

Using general practices taken from Minimum Standards in several states within the USA, Childcare Rules and Regulations (formerly Staff Development) provides a grounding in all areas of childcare for caregivers. The learner has the opportunity to internalize concepts through interactive exercises as well as develop plans to apply the learning consistently in their classrooms. Examples of regulations and best practices are provided. It is recommended that learners become familiar with specific state regulations and use the regulations issued by the state or local regulatory agency responsible for governing childcare policies in your region as a reference guide when taking this course.

Course Details

COURSE NAME: Transportation Safety for Child Care (CPE,CEU)

Overview

This course is designed to provide basic minimum standards for transporting children in the child-care setting. It uses the Texas licensing standards and state legislative law as the basis for its minimum standards. It is important that you follow the guidelines of your state and licensing agency for specific requirements for transporting children and use of safety restraint systems.

Child-care center directors should also develop best practices for their child-care center. These best practices enhance the minimum standards to meet the specific needs of the children in their center. Directors must provide training to caregivers so that these procedures are followed consistently when transporting children.

Course Details

COURSE NAME: Classroom Learning Centers: Preschool-KG (CPE,CEU)

“Children want the same things we want. To laugh, to be challenged, to be entertained, to be delighted.” – Dr. Seuss

This course is focused on the effective planning and use of learning centers in the classroom and the role of teachers as facilitators of these centers.  

A childcare program focused on providing excellent service will strive to maintain a professional, caring, and energetic environment.  This requires the staff to work as a team to ensure every child progresses in his or her development, and it also requires the program to utilize best practices in the organization and management of the classrooms.  There is a clear and vital investment in the continuous growth and development of its staff.

Children at this age have their own personalities and develop at their own pace. However, it is our job as their teachers, facilitators, and mentors to expose them to new experiences and encourage their development through the use of well-designed learning centers in the classroom.

By the end of this course, teachers will have a good understanding of how to develop, introduce, and maintain these centers in their classroom.

Course Details

COURSE NAME: Effective School Culture

This course provides knowledge about the importance of the ‘school’ and explains adaptation techniques to create an effective school culture.

Learn more about School Culture: The Hidden Curriculum at https://www.readingrockets.org/article/school-culture-hidden-curriculum

Course Details

COURSE NAME: Pre-Reading and Writing: PreK-Grade1 (CPE,CEU)

“The hand is, in the highest degree, a human characteristic. It is man's organ of grasp and of the sense of touch, while in animals these two functions are relegated to the mouth.” – Maria Montessori

This course teaches successive methods for letter formations as well as identifying short and long vowel sounds. It begins with building the fine motor skills in students that will help them in writing and goes on to present the sequential steps in how to write using lower case letters first and flows into how to mark short and long vowels in preparation for both reading and writing.  

Despite technological advances, learning how to form letters is still important. It is linked to greater proficiency in basic reading and spelling achievement. This is because the experience of forming letters helps the student internalize the pattern and the sounds of the letters.

The presentations on the formations are based on the Montessori approach of letter formations. Teaching the correct flow and movement for each letter is a critical part of this course. You will learn the approach for proper letter formation using the least number of strokes per letter. You will also learn to evaluate students using the ‘three-period lesson.’

Course Details

COURSE NAME: Teaching Numbers: PreK-Grade1 (CPE,CEU)

“Pure mathematics is, in its way, the poetry of logical ideas.” – Albert Einstein

This course is focused on teaching numbers. It will take the learner through the practical methods of introducing students to teens, tens, reading 4-digit numbers, and telling time.

All children have their own unique personalities, and they all develop at their own pace. However, we can introduce very young children to numbers using well-designed methods that have been proven effective through decades of practice.

The methods used in this course were originally designed by Maria Montessori who believed in using a sensory approach to teaching.  This means using concrete materials that children can see, touch, and feel to understand numbers.

Course Details

COURSE NAME: Understanding Autism (CPE,CEU)

This course is designed to help teachers, family members, or any individual interested in knowing about autism. It aims to answer some basic questions such as:

• What is autism?
• What are the signs and symptoms of autism?
• What causes autism?
• Can it be treated?
• What is the most appropriate school setting?
• What services and resources are available for them?

Whether you are a parent, a family member, an educator, or a community member, you too can make a difference in the life of anyone affected by autism.  You can stay abreast of current issues, join advocacy groups, or at best seek to be sensitive and patient with any autistic person around you who thinks and learns differently. 

Course Details

COURSE NAME: Diversity Awareness (CPE,CEU)

Overview

This course provides learners with an understanding of cultural diversity and helps to identify and develop key skills to enable professionals to increase, manage, and leverage diversity effectively for their organizations.

Course Details

COURSE NAME: Security, Privacy, and Trust (CPE,CEU)

Overview

This course provides learners with a broad understanding of the need for security, privacy, and trust in the use of information technology in a business environment.

Course Details

COURSE NAME: Autoimmune Disease Prevention & Healing (CPE, CEU)

Plant-Based Nutrition Certificate Professional through T. Colin Campbell Center for Nutrition Studies and eCornell.

Inspired by her personal experience with severe autoimmune disease and achieving something that her doctors told her was not possible, MyCourseRoom’s CEO prepared this course to spread the knowledge that disease can be prevented and reversed by using food as medicine. She wants to provide renewed hope for anyone suffering with debilitating autoimmune conditions.

Through extensive research she found Dr. John McDougall’s program for treatment of autoimmune diseases through diet. With Dr. McDougall’s permission to use the extensive materials he has published on his website, she developed Autoimmune Disease Prevention and Healing as a valuable guide for those who suffer from autoimmune diseases as well as for those who wish to learn more about the dietary approach to reversing such diseases.

Medical Disclaimer:
The content and information in this course is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. Always work with your physician or qualified healthcare provider before adjusting medications or making major diet changes. Links to educational content are provided for information purposes only.

Note: This course contains several videos that may take a few seconds to load depending on the speed of your Internet connection. Thank you for your patience.

Course Details

COURSE NAME: Mindfulness for Physical Health (CPE,CEU)

Cornerstone’s mindfulness training teaches you how to meditate, which decreases stress, using scientifically-based techniques that work. This program shows you how to use mindfulness in your everyday life to reduce stress and reach your highest potential. With deliberate training you can function at a higher level, improving your professional and personal life. 

Mindfulness for Physical Health has been donated by Cornerstone Mindfulness (http://cornerstonemindfulness.com).  This course explains the impact of stress on your body.  By using the meditation techniques provided in this course, you will be able to minimize the impact and maximize your potential.  This course consists of 14 short videos with opportunities throughout to share your experiences and ideas with other learners.

Course Details

COURSE NAME: Stepping into the Present Moment (CPE, CEU)

This course provides an understanding of what it means to live in the present and strategies we can use to step into the present moment. 

Course Details

COURSE NAME: Performance Review (CPE,CEU)

Overview

This course will help you understand the purpose of performance reviews, how to conduct them, the different methods available, and how to manage issues that arise as a result of this process. In addition, we will explore how the review can be used to identify and plan personal and professional development. The section on managing emotions and distinguishing skills, performance ratings and equity will provide a strong platform for navigating the entire review process. Finally, methods for taking control of your reviews will be provided to create a framework for success.

Course Details

COURSE NAME: Recruitment (CPE,CEU)

Overview

This course provides learners with an understanding of the concepts and tools used in recruitment and helps to identify and develop key skills to help managers recruit the best talent available.

Course Details

COURSE NAME: Succession Planning (CPE,CEU)

Overview

This course provides learners with an understanding of the importance of succession planning for organizational continuity and improvement. It helps to identify and develop key skills for managers to effectively plan for succession.

Course Details

COURSE NAME: Healthcare Professional Success Principles (CPE,CEU)

Overview

Overview

This Leadership Certification for Healthcare Professionals develops leadership skills in four areas and an understanding of HIPAA compliance regulations. The courses in this program are:

• Effective Facilitation of Meetings

• Empowerment and Accountability

• Giving and Receiving Constructive Feedback

• HIPAA Privacy

• Stress Management

When enrolled in this leadership program, learners must complete the 5 courses before receiving their formal online certification. Each of our four professional development courses are 5 clock hours and eligible for CEU/CPE credit. Our HIPAA Privacy course is a 15 clock hour course and eligible for CEU/CPE credit.

When you have completed all 5 courses, return to your Course Queue and click on the Healthcare Professional Success Principles link. Click on the Certification button to view and print your Leadership Certification showing 3.5 CEU or 35 CPE credits granted.

Course Details

COURSE NAME: Youth Leadership Development, Series 1 (CPE,CEU)

Overview

Strategy

Students participate in two levels of online leadership training, Youth Leadership Development, Series 1 and 2. Volunteer hours with the designated organization is encouraged as follow-up to the certification. This can be made mandatory before receiving the certification, or it can be on the honor system.

Overview

The Youth Leadership Development, Series 1 certification program helps students develop leadership skills in five areas:

• Conflict Management

• Diversity Awareness

• Giving and Receiving Constructive Feedback

• Public Speaking Fundamentals

• Stress Management

When enrolled in this leadership program, learners must complete the 5 courses before receiving their formal online certification. Each course is 5 clock hours and eligible for CEU/CPE credit.

When you have completed all 5 courses, return to your Course Queue and click on the Youth Leadership Development link. Click on the Certification button to view and print your Leadership Certification showing 2.5 CEU or 25 CPE credits granted.

Course Details

COURSE NAME: Youth Leadership Development, Series 2 (CPE,CEU)

Overview

Strategy

Students participate in two levels of online leadership training, Youth Leadership Development, Series 1 and 2. Volunteer hours with the designated organization is encouraged as follow-up to the certification. This can be made mandatory before receiving the certification, or it can be on the honor system.

Overview

The Youth Leadership Development, Series 2 certification program helps students develop leadership skills in five areas:

• Effective Facilitation of Meetings

• Organization Skills

• Project Planning

• Team Building

• Time Management

When enrolled in this leadership program, learners must complete the 5 courses before receiving their formal online certification. Each course is 5 clock hours and eligible for CEU/CPE credit.

When you have completed all 5 courses, return to your Course Queue and click on the Youth Leadership Development link. Click on the Certification button to view and print your Leadership Certification showing 2.5 CEU or 25 CPE credits granted.

Course Details

COURSE NAME: Effective Facilitation of Meetings (CPE,CEU)

Overview

This course provides learners with an understanding of the skills required for planning and facilitating successful small and large meetings in a business or non-profit environment.

Course Details

COURSE NAME: Empowerment and Accountability (CPE,CEU)

Overview

This course provides learners with an opportunity to understand and practice empowering techniques and suggests processes for aligning empowerment with accountability.

Course Details

COURSE NAME: Giving and Receiving Constructive Feedback (CPE,CEU)

Overview

This course provides learners with an understanding of the importance of giving and receiving feedback and helps to identify and develop key skills to help learners use feedback to improve communication, contribute to the development of others, and leverage the expertise of others for continued self-improvement.

Course Details

COURSE NAME: Lean into Soul Consciousness (CPE,CEU)

In this course, learners are introduced to Soul Consciousness and will go through lessons to develop a personal strategic framework with guiding principles that inform their daily thoughts, actions, and behavior.

A strong connection to our soul’s vibrations is called Soul Consciousness.

This course is based on the premise that everyone has a pure soul and that our primary purpose in life is to contribute to the constant creation that is occurring around us daily. The objective of the course is to develop a personal roadmap or strategic framework where we are fully conscious of our soul’s attributes and vibrations and we ensure that these attributes actively influence our daily thoughts and inspire the feelings and actions that have a positive impact on our daily life. 

All our thoughts, feelings, actions and behavior carry either positive or negative vibrations, and these are released into the world. By recognizing, understanding, and increasing the control that we have over our own energies, it is possible for us to generate positive vibrations which, in turn, help us to strengthen our own connection to our soul and this, in turn, helps us to increase the strength and frequency of the vibrations we release.

Course Details

COURSE NAME: Organizational Skills (CPE,CEU)

Overview

This course provides learners with an understanding of the skills required to organize your life effectively at home and in the work environment.

Course Details

COURSE NAME: Public Speaking Fundamentals (CPE,CEU)

Overview

This course provides learners with an understanding of the skills involved in making speeches to diverse audiences within a business or other context, and helps to identify and develop key skills to help professionals become effective public speakers.

Course Details

COURSE NAME: Time Management (CPE, CEU)

Overview

This course provides learners with an understanding of the skills required for managing time effectively at home and in the work environment.

Course Details

COURSE NAME: Aging Gracefully (CPE,CEU)

Overview

This course provides learners with information on a set of skills necessary for coping with the aging process.

Course Details

COURSE NAME: Anger Management (CPE,CEU)

Overview

This course provides learners with an understanding of the skills required for managing anger effectively at home and in the work environment and helps professionals develop more effective modes of relating to others.

Course Details

COURSE NAME: Balancing Work and Family (CPE,CEU)

Overview

This course provides learners with an understanding of how to balance work and family. Specific strategies for achieving balance are introduced, as well as techniques for renewing one’s commitment to balance; reducing time at work; spending quality time with one’s spouse and children; and making time for personal activities.

Course Details

COURSE NAME: Coping with Loss (CPE,CEU)

Overview

This course provides learners with information to help them better cope with the loss of a loved one as a result of death or divorce.

Course Details

COURSE NAME: Self-esteem and Self-confidence (CPE,CEU)

Overview

This course provides learners with an understanding of how to build and communicate self-confidence. Specific strategies for achieving self-confidence are introduced, as well as techniques for communicating confidently in social situations and asserting oneself confidently at work.

Course Details

COURSE NAME: Stress Management (CPE,CEU)

Overview

This course provides learners with an understanding of what stress is, and the external and internal sources of stress. Specific strategies for reducing long-term stress are introduced, as well as techniques for building tolerance to stress; reducing or eliminating short-term situations that cause stress; and techniques for immediately reducing stress level in such situations.

Course Details

COURSE NAME: Communications Management (PM025R)(CPE,CEU)

This course provides learners with an understanding of the skills required for establishing and managing communications effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Cost Management (PCP001R)(CPE, CEU)

Cost Management provides learners with an understanding of the skills required for establishing and managing cost communications effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Integration Management (PM047R)(CPE,CEU)

Integration Management provides learners with an understanding of the skills required for establishing, identifying, defining, combining, and coordinating the various processes and project management activities in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Monitoring Projects Effectively (CPE,CEU)

Overview

This course provides learners with an understanding of the skills involved in monitoring projects within a business context, and helps to identify and develop key skills to help managers effectively monitor performance for a project or set of processes within a business unit or organization.

Course Details

COURSE NAME: Procurement Management (PM036R)(CPE, CEU)

This course provides learners with an understanding of the skills required for establishing and managing procurements effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Project Planning (CPE,CEU)

Overview

The lessons in this course provide learners with an understanding of the concepts and tools used in project planning and help to develop specific skills through exposure to real-world projects.

Course Details

COURSE NAME: Quality Management (PM015R)(CPE,CEU)

This course provides learners with an understanding of the skills required for establishing and managing quality effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Resource Management (PM021R)(CPE,CEU)

This course provides learners with an understanding of the skills required for establishing and managing  resources effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Risk Management (PM039R)(CPE,CEU)

This course provides learners with an understanding of the skills required for planning and managing risks effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) Sixth Edition Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Schedule Management (PCP007R)(CPE,CEU)

This course provides learners with an understanding of the skills required for establishing and managing schedule management effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Scope Management (PM011R)(CPE,CEU)

This course provides learners with an understanding of the skills required for managing scope effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: Stakeholder Management (PM028R)(CPE,CEU)

This course provides learners with an understanding of the skills required for establishing and managing stakeholder communications effectively in a project environment and is based on the text, A Guide to the Project Management Body of Knowledge, (PMBOK^® Guide) – Sixth Edition, Project Management Institute Inc., 2017.

PMBOK is a registered mark of the Project Management Institute, Inc.

Course Details

COURSE NAME: HIPAA Privacy(CPE,CEU)

Overview

HIPAA: Privacy provides a deep understanding of the federal regulations on medical information.The rules have been revised and include the Final Rule made by the Department of Health and Human Services to the Health Insurance Portability and Accountability Act (HIPAA) effective September 23, 2013.

Course Details

COURSE NAME: HIPAA Security(CPE,CEU)

Overview

This course provides learners with a deep understanding of the HIPAA security regulations concerning administrative safeguards for securing protected health information. The rules have been revised and include the Final Rule made by the Department of Health and Human Services to the Health Insurance Portability and Accountability Act (HIPAA) effective September 23, 2013.

Course Details

COURSE NAME: Sarbanes-Oxley (CPE,CEU)

Overview

This course provides learners with an understanding of the skills required for achieving compliance with the Public Company Accounting Reform and Investor Protection Act, popularly known as the Sarbanes-Oxley Act.

Course Details

COURSE NAME: Coaching (CPE,CEU)

Overview

This course provides learners with an understanding of the importance of coaching in the business environment and helps to identify and develop key skills to help managers motivate and develop people.

Course Details

COURSE NAME: Communication (CPE,CEU)

This course provides learners with an understanding of the skills required to communicate effectively within a business context, and helps to identify and develop key skills to help professionals use different modes of communication effectively.

Course Details

COURSE NAME: Conflict Management (CPE,CEU)

Overview

This course provides learners with an understanding of the concepts and tools used in conflict management.

Course Details

COURSE NAME: Customer Service (CPE,CEU)

Overview

This course provides learners an understanding of the service provider’s role in delivering effective customer service and helps to identify and develop key skills to deliver a level of service that ensures customer loyalty and retention.

Course Details

COURSE NAME: Team Building (CPE,CEU)

Overview

This course provides learners with an understanding of the concepts and tools used in team building.